Testimonials

Dear Ms Hai Yen,
We have now had time to reflect on our holiday in Vietnam and would like to give you our feedback.
First of all, you organised an excellent tour for us and everything went smoothly. There were no hitches, it was sowell planned.
Secondly our guides were all keen and enthusiastic but we would especially single out Lee in Hoi An and Tom in Nha Trang/Dalat. 
They were more experienced,knowledgeable and spoke good English. Thirdly, our accommodation was generally excellent and gave us a good flavour of small family run hotels in Hanoi and HCMC with unexpected luxury at My Tra and Dalat. 
Hoi An was comfortable with huge rooms but the Nha Trang hotel was a little disappointing; our rooms were very small. Fourthly the tours and trips were again excellent. There were too many highlights to mention but I really enjoyed Halong Bay, the Red Bridge cooking class and Cu Chi tunnels.
Fifthly, we enjoyed our eating experiences and were very surprised at the high quality of the set lunches (in our experience they are usually predictable and ordinary).
So once again, many thanks for a great tour and introduction to your wonderful country. 
We would certainly recommend you to our friends.
We look forward to returning and using your services again.
Regards,
Helen Thornburgh.

 Hi Mrs Hai Yen,
 Thank-you for your e mail. We absolutely loved our trip to Vietnam. It is such a lovely country and so many interesting things to see. The only trip we didn't really enjoy was the tour on the Island in the Mekong Delta. We really felt it was all about trying to extract more money from us. e.g. some locals entertaining us with some singing, then tipping the donkey ride drivers etc. It was a series of different events and they all made us feel uncomfortable as we didn't really know what the normal procedure was. We really loved the tour we did to the floating market though which we did before the Island tour. All our other tours we booked through you were really fantastic. 
 Trip was absolutely amazing and I have passed your name onto other friends who are planning to travel to Vietnam!
 Many thanks for all your help!
 
 Kind Regards,
 Jane Lowe

 Hello Hai Yen, 
Thank you for your email. We enjoyed our time in Vietnam and appreciate the help you provided. We will certainly be in touch if we travel to South East Asia again. 
Overall, my feedback is positive with friendly and helpful interactions with yourself, your employees and the guides you arranged. 
Otherwise thank you for your part in a very enjoyable vacation (I did not even rain too much!)

 Hi Ms Hai Yen,

It is absolutely amazing to recieve this email from you. The least expected from a travel agent...especially on my 1st day back at home. Wonderfully surprising!
You did a wonderful job right from the start of helping me tie down the trip in within 2-3days. Your promptness, proactiveness and command of the English language are plus points. I truely appreciate your flexibility in my payment. I was on the verge of confirming with another company but they didn't have the flexible payment option so I decided to jump ship over to your company.

Both you and Diep are excellent service providers. Your company has found a gem. All your service partners are wonderful too. Our tour guide in Sapa: Ms So did a great job. Our contact person (sorry I forgot his name) who helped us get onboard the train to sapa and recieved us back from Sapa, he was amazing too. 

We like the point to point contact person you have set up throughout the trip. It made us felt safe and well looked after. We knew that you guys have got everything settled and we had a peace of mind.
Feedback
Regarding our 1hr 10mins delayed pick up to Halong bay on 14Sep: The tour guide could have called the hotel to inform guests about the delay. At least we know what is happening. Rather than be kept wondering and waiting. Taking this extra step will greatly cease any unhappiness.

Thank you for your email. We'll definately contact you again for our future travels to indochina. 
Blessings,
Christina & Family.

 Hello Vietnamtour Team,
 
Thank you so much for all the assistance and service you showed to our group that recently travelled to Sapa. From the moment you met us at the Hotel (Seranade) until we left Hanoi, your service was FANTASTIC. You have been the best team we have worked with in Vietnam and we will recommend you to all our friends. Thanks again for making our trip to Sapa special.
 
Sharon Campbell
Australia  

 Dear Ms Hai Yen,
How's everything in Hanoi? 
Finally I have some free time to sit down and write this feedback which is due :o) Have been busy with housework especially doing the laundry (plenty of dirty clothes to wash after the holiday) !
Firstly my husband and I would like to say thank you for the wonderful arrangement and services rendered during our holiday in Hanoi. The tour guides provided are punctual, courteous and helpful :o) We really like the hotels in terms of location and facilities (like the big head shower and the internet connectivitiy). The view from Sapa View Hotel is breathtaking and beautiful. Thanks for introducing this hotel to us.
Overall we had a wonderful time in Vietnam. If given the opportunity we will definitely come back for another visit and will also recommend your travel services to our friends and family.

Thank you for everything! 
Warm Wishes
Jenny & Mohan